If you do not receive your item within 10 business days, please contact our customer service team. Delivery might take longer than expected due to various reasons. A re-delivery cost will occur if the parcel has to be resent.The expected time delivery given by each courier is for reference only. If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if you are not home at the arranged time. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure your item arrive at your door at your convenience. If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. A re-delivery cost will occur for any products that are returned to us.

If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. Representative will contact you via email. In the unlikely event that your parcel is returned to us, our customer service Something our delivery partners would be able to guarantee neither.ĭue to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated. We are unable to guarantee a delivery on any specific dates or times as this is not See the cart checkout page for the final price to your destination. Free Shipping items may have a shipping fee applied to some postcodes depending on the products and destination. Our systems automatically keep buyers informed of order status and delivery tracking at every step, greatly increasing our customers sense of security in the entire process. Our warehousing and dispatch systems combined with courier and eParcel (Australia Parcel Post) agreements ensure a speedy dispatch and delivery. We send all shipments through Australia Post or by road freight courier services.Īll goods are dispatched the next working day after your payment is received so you will receive your order quickly.

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